The line stays exactly as it is. The agent sits on it and picks up, asks the questions you told it to ask, takes the address, and works out whether this is a tomorrow-morning job or a tonight job using the rule you gave it. The booking goes into the calendar your team already opens. What it was never taught goes to a person, not a guess. $1,200 to set up, $699 a month, live in ten business days.
You are under a sink, in an operatory, or across a desk from somebody who booked your time. The phone goes. You let it. There is only one of you, and the calls do not queue politely.
You already paid for that call. The advert, the lettering on the van, the years of reviews — all of it was to make the phone ring, and ringing is the only part you collected. Nobody leaves a voicemail about a leaking water heater. They hang up, ring the next name down, and the first you hear of it is nothing at all.
The call rings four times over twenty-four seconds and goes to voicemail.
7:42pm — while your greeting was still playing
You never found out this call happened. There is nothing in your missed-call list that tells you what it was worth.
Nothing about the line changes except who picks up. Before it ever answers, you hand it four things: your greeting, the questions you put to every caller, your hours and your call-out rates, and the rule for what counts as an emergency. On the call it works through them, writes down what it hears as it hears it, and books the job.
Confirmation texted to the caller
Dental, restaurant or cleaning — press play and hear it take the call.
Scripted call · simulated, not a live agent
Press play to hear it take the call.
The voice agent is the one to switch on first. The other three are there when you want them, and each starts out already knowing what the others have been told.
FIG 0.1The four agents
Nobody is in. It picks up on the first ring.
Picks up when you cannot
Every call, including the second and third that arrive while the first one is still going. It takes the details you would have taken, puts the work in the calendar, and texts you only the ones that genuinely need you.
Handing your number to software is a real decision. Three things to insist on before you do it — from us, or from whoever else you are talking to.
01
Nothing we build goes live without a way to reach a human being, and somebody on the other end of it. We are a licensed Ontario recruiter — licence REC-0000014012, which is a recruiter licence and not a temporary help agency licence — so when the right answer is a person, we can go and find you one.
02
Ask it and it says it is an assistant. That is what keeps a caller calm at the moment it hands them over, and it is the difference between a customer who feels helped and one who feels tricked.
03
You sign off the greeting, the questions and the things it must never say. After that every call and message is written down, searchable and kept against the right customer, so if anybody ever asks what was said, you can show them.
The voice agent is $1,200 to build and $699 a month. The chat agent is $800 to build and $297 a month. Both together are $1,600 to build and $799 a month, which is less than running them separately.
Voice includes 1500 minutes a month, then $0.45 a minute. Chat includes 2,000 messages, then $0.12 each. Minutes cost us real money, so nobody here is going to offer you unlimited ones. What you get instead is the running total while the month is still happening, so the invoice never tells you something new.
No, and that is rather the point. It answers on the number already on your van, your listing and your invoices. Nothing you have printed has to change, and nobody you ever handed a card to has to be told anything.
None. Winwire has not closed its first sale, and you would be reading something else here if it had. Five founding places are open: half the build fee, your monthly rate held for a year, in exchange for a case study with real numbers and one reference call when we ask for it. That is the whole trade, written down. There are five of them, and when they are taken the price is simply the price.
Thirty days on the setup fee, your money back, no questions asked. Then, for the first sixty days it is running, if it fails to answer a call it was given, that month's fee comes back to you. A company without a track record should be the one carrying that risk, so we carry it.
Ten business days. Miss that and you do not pay the build fee. We need about an hour of your time in the first week, to learn how you answer the phone and what you never want said.
It says so plainly and passes the caller to a real person, with everything already said attached so nobody repeats themselves. You choose who that person is and the hours they are reachable.
Yes — that is the point of it. It books into the calendar your team already opens every morning and writes the details where you already keep them. We fit the agent to your setup, not the other way round.
Some will, and those are the ones it hands over fastest: it is built to stop talking the second somebody asks for a person. The honest comparison is four rings and a voicemail box, because that is what those calls get today. Go and play the demonstration call on the See it live page — it is scripted and both voices are synthesised, but the questions it asks and the booking it makes are what it does on a live line. Judge the tone yourself.
Anyone whose callers ring to ask them personally what a job will cost, where the answer is different every time. An agent in front of you is then one more person standing between you and the customer. Same if you take two calls a week: the arithmetic does not work, and you will hear that from us on the first call rather than after you have paid.
Tell us about your business and a person will follow up.
Want this running on your own number?
Submit your details and a person will follow up, inside two business days. Love what you heard? We’ll set up your full system.
Tell us what happens to a call that comes in at six on a Thursday and we will tell you what it would do instead, what it costs to run at your number of calls, and how many booked jobs a month cover it. If an agent would not help you, we will say so on the call. Or ring +1 437 837 0556 — and it is a person who picks up.